Cancellations and Refund Charge:

 

In accordance with Zigzag cancellation policy, you are free to choose to cancel your request for transportation services from a Third Party Party Provider at any time before the Third Party Provider arrives. You as a driver can cancel your ride as long as no passenger has booked the ride. Once a passenger booked your ride, you can no longer cancel the ride. As a passenger you can cancel the ride from the time you booked the ride up to 24 hours before the start of the ride. In this event, you could be charged a fee. If you cancel the ride within 24 hours then you will get a full refund but if you cancel the ride after 24 hours of booking then you will get a 50% refund. You shall be entitled to a refund for any fees paid if the transportation services are cancelled for any reason not attributable to you in line with the cancellation policy of Zigzag. Customers will receive their refund money in accordance with the company's policy within 7 to 10 working days.